
Field Support Executive
6 days ago
**Job Description**:
- Field Support Executive- Job Location:Delhi, Hyderabad, Bangalore & Mumbai
- Internship duration:6months. Will be converted to full time based on performance.(99% conversion rate)
- Stipend:18K
- Role & Responsibilities- Conduct on-site POS installations with precision and efficiency, ensuring adherence to installation standards and protocols
- Proficiently install and configure relevant product software (APK) on deployed hardware, ensuring seamless functionality.
- Provide comprehensive training sessions to clients and their staff on the usage and maintenance of installed products, ensuring maximum utilization and satisfaction.
- Perform basic on-site troubleshooting and issue resolution for our product range, addressing customer concerns promptly and effectively.
- Achieve daily targets for hardware installations, ensuring timely completion and quality assurance.
- Attend all scheduled classroom and online training sessions on new product features and developments organized by the organization.
- Collaborate with the team to achieve organizational goals related to Net Promoter Score (NPS) and Customer Satisfaction (C-SAT).
- Desired Skills- Positive attitude and good communication skills
- Ability to work under pressure and self motivated
- Flexibility to respond to a range of different work situations
- Commitment to delivering a high level of customer service
- Key Skills- Teamwork and Goal Orientation
- Training and Communication
- Time Management and Efficiency
- Client Relationship Management
- Technical Proficiency in Troubleshooting and Diagnostics
- Qualification and Requirements- Diploma or graduate with background in Computers.
- Must have a valid passport.
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