Execuitve Customer Success Mis

2 days ago

Bengaluru Karnataka, India Kidvento Education and Research Pvt Ltd Full time

**Company: Kidvento Education and Research**

**Position: Executive - Customer Success MIS**

**Location: Bangalore**

**Remuneration: Rs 3.5 Lakhs - Rs 4 Lakhs per Annum**

**Experience: 1+ Years**

**Roles and Responsibilities**
- Ensure the accurate and timely processing of customer success-related documents and communications.
- Coordinate with the customer success team, finance team, and other stakeholders to resolve any issues related to customer success and MIS.
- Develop and maintain a customer database and management information system (MIS) that provides accurate and timely information on customer interactions, trends, and other key metrics.
- Generate regular reports on customer success performance, customer trends, and other key metrics, and provide insights that help drive customer satisfaction and retention.
- Identify opportunities for process improvement and implement solutions that enhance the efficiency and effectiveness of customer success and MIS.
- Develop and maintain positive relationships with customer success team members, finance team members, and other stakeholders.
- Ensure compliance with all customer success policies, procedures, and legal requirements, and build and develop standard operating procedures (SOPs).
- Stay updated on industry trends, competitor activity, and customer needs, providing insights that help inform customer success strategies and product development.
- Acquire, clean, and organize extensive datasets from various sources.
- Ensure data accuracy and integrity through validation.
- Create and implement data models, algorithms, and visualizations.
- Generate actionable recommendations based on your analysis.
- Creating & managing dashboards in visualization tools such as Tableau.
- Effectively communicate findings and recommendations to stakeholders
- Bachelor's degree in Business Administration, Finance, or a related field.
- At least 1 year of experience in customer success, MIS, or related field.
- 0-1 years of Hands-on experience in Data Analytics/ Data Engineering.
- Competent in Advanced Excel.
- Highly skilled in Tableau.
- Strong knowledge of customer success policies, practices, and legal requirements.
- Excellent analytical, problem-solving, and data management skills.
- Strong knowledge of database management and information systems.
- Excellent communication and interpersonal skills.
- Any experience in Education Domain will be an add-on.
- Ability to work independently and as part of a team.
- Ability to multitask and manage multiple priorities in a fast-paced, dynamic environment.
- Proficiency in Microsoft Excel and other database management software.
- Ability to coordinate with multiple teams for implementation & Analysis

Pay: ₹350,000.00 - ₹400,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

Application Question(s):

- Are you an immediate joiner?

**Experience**:

- total work: 1 year (required)

Work Location: In person

Expected Start Date: 16/12/2024

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