Customer Service

6 days ago


Sachin Surat Gujarat, India Pleasant Inc. Full time

**Job Title**: Customer Service (only Female )

**Experience Required**: Minimum 2 Years
**Location**: Sachin, Surat

**Key Responsibilities**:

- Resolve product or service problems by clarifying customer issues, determining the cause, and offering solutions.
- Provide accurate, valid, and complete information using the right tools and resources.
- Document customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Maintain a high level of product knowledge to address customer needs and offer cross-selling opportunities when appropriate.
- Escalate unresolved issues to the appropriate internal teams or departments.
- Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.

Pay: ₹30,000.00 - ₹33,000.00 per month

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person


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