Hotel Receptionist

1 day ago

Pune, India The Oasis Banquet Full time

**Job description**
- A hotel receptionist serves as the face of the hotel and is responsible for providing exceptional customer service to guests
- They handle guest inquiries, check-ins, and check-outs efficiently, ensuring guests have a smooth and enjoyable stay at the hotel

**Responsibilities**:

- Guest Services:Greet guests upon arrival and provide them with information about the hotel and its amenities
- Assist guests with check-in and check-out processes, including handling payments and issuing room keys
- Respond to guest inquiries and resolve any issues promptly and professionally
- Provide information about local attractions, restaurants, and services to guests
- Arrange transportation, restaurant reservations, and other services for guests as requested
- Administrative Tasks:Maintain accurate records of guest bookings, payments, and personal information
- Coordinate with housekeeping and maintenance staff to ensure rooms are ready for new guests
- Process reservations, cancellations, and modifications in the hotels reservation system
- Prepare and complete daily reports and other administrative tasks as assigned
- Customer Relations:Address and resolve guest complaints and issues in a timely and efficient manner
- Maintain a professional and friendly demeanor at all times, even in challenging situations
- Build strong relationships with repeat guests and regular customers
- Safety and Security:Follow hotel security protocols and ensure the safety and well-being of guests
- Handle emergency situations by following established procedures and protocols

Skills and Qualifications:

- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Attention to detail and accuracy in handling guest information and payments
- Ability to work in a fast-paced environment and remain calm under pressure
- Previous experience in customer service or hospitality is an advantage

**Salary**: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Health insurance

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (preferred)
- Hotel management: 3 years (preferred)

**Language**:

- Hindi (preferred)
- English (required)

Shift availability:

- Night Shift (preferred)

**Speak with the employer**
+91 9552230101

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