Soft Services-o2

JLL supports the Whole You, personally and professionally.
Operations Management**:
Oversee daily operations of the facility, ensuring smooth functioning of all departments
Coordinate with various teams to maintain operational efficiency
Implement and monitor operational procedures and policies
Respond to and resolve operational issues promptly
**Staff Management**:
Supervise and lead a team of duty managers and staff
Schedule and assign tasks to team members
Provide training, mentoring, and performance evaluations
Ensure adequate staffing levels to meet operational needs
**Customer Service**:
Maintain high standards of customer service across all departments
Handle escalated customer complaints and concerns
Implement strategies to improve customer satisfaction and experience
**Safety and Security**:
Ensure compliance with health and safety regulations
Oversee security measures and emergency response procedures
Conduct regular safety audits and risk assessments
Lead emergency response efforts when necessary
**Facility Maintenance**:
Coordinate with maintenance teams to ensure proper upkeep of the facility
Oversee preventive maintenance schedules
Manage vendor relationships for various facility services
**Financial Management**:
Monitor operational costs and implement cost-saving measures
Prepare and manage departmental budgets
Analyze financial reports and key performance indicators
**Communication and Reporting**:
Liaise with senior management, providing regular updates on operations
Prepare comprehensive reports on facility performance, incidents, and improvements
Maintain effective communication channels with all stakeholders
**Continuous Improvement**:
Identify areas for improvement in operations and implement solutions
Stay updated on industry trends and best practices
Propose and lead initiatives to enhance operational efficiency and customer experience

**Qualifications**:
Bachelor's degree in Facility Management, Business Administration, or related field
5+ years of experience in facility management or similar role
Proven leadership and team management skills
Strong problem-solving and decision-making abilities
Excellent communication and interpersonal skills
Proficiency in facility management software and MS Office suite
Knowledge of relevant health, safety, and security regulations
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.