Travel Desk Executive

16 hours ago

Bengaluru Karnataka, India Buzzworks Business Services Pvt Ltd Full time

Greetings From buzzworks Business Services Pvt Ltd

Position ; Senior Associate for Travel Industry in BPO

**Salary ; 4.5 to 5 LPA**

**Experience ; Minimum 1 year**

**Location ; Bangalore ( Embassy Manyata Business Park )**

**Shift ; 24/7 Support Rotational week off and Shift**

**Mode ; Work from office**

**Kindly Note ; Minimum 1 year of experience into Travel / Transport Desk, experience in Tickets Booking / Travel Co-Ordination / Ticket Co-Ordination.**

Job Description ;

**Work from Office (mandatory).**

Facilitate travel reservations, ticketing, and itinerary planning while ensuring accuracy and compliance with the company's policies and industry standards.Issue Resolution: Handle and resolve customer complaints, concerns, and escalations efficiently and professionally, aiming to provide satisfactory solutions and maintain a positive customer experience.Product Knowledge:
Acquire a deep understanding of various travel destinations, airlines, hotels, car rentals, and travel packages to offer personalized recommendations and enhance customer satisfaction.Process Improvement: Continuously review and analyze processes to identify areas for improvement, suggesting innovative solutions to enhance operational efficiency and customer satisfaction.

Quality Assurance: Conduct regular audits of customer interactions to ensure adherence to service quality standards, compliance with policies, and adherence to best practices.Training and Mentoring: Provide guidance, training, and support to junior associates to help them develop their skills and improve overall team performance.

If you are interested with the above job profile, kindly forward your updated CV along with recent photo.

**Job Types**: Full-time, Fresher

Pay: ₹300,000.00 - ₹450,000.00 per year

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Night shift
- Rotational shift
- US shift

Supplemental Pay:

- Shift allowance
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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