Client Servicing Executive

4 days ago

Pune, India BTB Venture Group Full time

**Role & Responsibility**:

- Identifying and resolving client queries
- Maintaining a detailed and accurate record of all client details and communications
- Building and maintaining long-lasting business relationships with clients
- Ensuring to respond to client queries in a professional and timely manner
- Providing clients with relevant information on the products and services offered by the company
- Identifying and making promotional/marketing offers to potential clients
- Achieving the monthly/yearly revenue targets
- Drafting and negotiating the terms and conditions mentioned in the client service agreement

**Requirements**:

- Bachelor’s degree in Business Administration, Business Management, or a related field
- Proven work experience in the Customer Service department as a Client Servicing Executive.
- Familiarity with CRM software like Freshworks, HubSpot, Pipedrive, etc.
- Excellent communication and interpersonal skills
- Good time management and organizational skills
- Strong analytical and problem-solving skills
- Deadline-driven and highly motivated individual
- Ability to maintain a calm composure in stressful situations
- Good listening skills
- Ability to work independently and collaboratively

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