E-commerce Executive

22 hours ago

Gurugram Haryana, India Placement Hub Full time

We are expanding our team and are looking to hire a dedicated and customer-focused **E-Commerce Executive** to enhance our customer experience and support our business growth. Please find below the detailed job description for your reference along with some Questions.

**Job Title**: E-Commerce Executive
**Location**: Gurgaon
**Department**: Customer Service & Support
**Reports to**: Customer Support Manager / Head of Operations
**Employment Type**: Full-time

**Role Overview**:
**Key Responsibilities**:

- Resolve customer complaints quickly and professionally, ensuring customer satisfaction.
- Maintain accurate records of customer interactions and transactions in CRM systems.
- Coordinate with logistics, warehouse, and other departments to ensure the timely resolution of customer issues.
- Assist customers with navigating the company website and placing orders if needed.
- Provide detailed product information, availability, and after-sales support.
- Monitor customer feedback and suggest process improvements to enhance the customer experience.
- Work closely with the e-commerce team to ensure accurate and updated product listings and policies.
- Adhere to company policies and quality standards in all customer interactions.
- Any Bachelor’s degree in any discipline.
- Minimum 1-3 years of experience in customer support, preferably in e-commerce or retail.
- Excellent verbal and written communication skills in English and Hindi.
- Ability to handle difficult customers with patience and professionalism.
- Strong problem-solving and conflict-resolution skills.
- Good organizational skills and attention to detail.
- Proficiency in MS Office and CRM or helpdesk tools.
- Willingness to work in shifts if required.

**Preferred Attributes**:

- Prior experience in e-commerce customer support or call centres.
- Familiarity with platforms like Shopify, Magento, or marketplaces like Amazon, Flipkart, etc.
- Knowledge of basic order management systems and logistics processes.
- Ability to handle high-volume customer interactions.

Pay: ₹22,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

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