Customer Relationship Executive
2 weeks ago
**Customer interaction**: Greet customers, understand their needs, and provide solutions
- **Complaint management**: Handle customer complaints and resolve them promptly
- **Service coordination**: Schedule appointments, coordinate with technical teams, and update customers on service progress
- **Sales support**: Promote products and services, and help customers understand warranty terms
- **Documentation and reporting**: Maintain records of customer interactions and service requests, and prepare reports
- **Customer feedback**: Conduct surveys and follow-up calls to gather feedback, and analyze it to suggest improvements
- **Relationship management**: Build and maintain strong relationships with customers
- **Lead generation**: Work with the sales team to generate leads, and identify opportunities for new business
- **Appointment management**: Schedule appointments and manage the service calendar
- **Customer satisfaction**: Ensure customer satisfaction at all times
**Job Types**: Full-time, Permanent
Pay: ₹9,043.10 - ₹31,361.55 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Morning shift
Supplemental Pay:
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 7593802024
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