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Associate, Operational Excellence

2 weeks ago

Chandigarh, India Baseware Full time

The Customer Support function is made up of more than 230 Basware experts globally. Customer Support provides professional, efficient, and effective technical support to Basware customers/partners in a manner that further enhances customer experience, satisfaction, and loyalty. We work to resolve customer Cases and Incidents to enable our customers to use Basware products and services efficiently and enable them to run their businesses seamlessly._
- Customer Support draws on our collective expertise so that our customers realize the best possible business outcomes with Basware’s Networked Purchase-to-Pay solutions._

**Team description**. Basware’s Operation Excellence team is responsible for ensuring and enhancing the overall quality of all the projects globally. The team makes sure that the projects comply with the Basware processes and procedures by running audits and compliance checks

**Key role responsibilities (“Your Contribution”)**

**As an Associate, Operational Excellence your responsibilities will include**:

- Perform various defined administrative tasks. Monitor and report progress on monthly, quarterly, and yearly levels, using relevant metrics.
- Perform various outcome-driven controlling and compliance-related tasks and propose and execute development initiatives.
- When appropriate, communicate progress and goals to internal audiences.
- Generate various reports to assist internal stakeholders in the planning of Projects and Resources.

**SKILLS & REQUIREMENTS**:
**Skills**:
**In order to thrive and succeed in this role, we expect you to have the following skills**:

- 2-4 years of relevant business/solution/industry experience.
- Fluent English (written and spoken).
- Basic knowledge/concepts of SDLC and Agile model.
- Self-motivated with attention to detail and commitment to continuous improvement
- Ability to multitask and communicate effectively with respective stakeholders.
- Strong analytical skills