Front Office Associate

3 days ago

Nellore, India Ilara Hotel & Spa Full time

**Guest Relations & Service Excellence**
- Warmly welcome all guests with a professional demeanor, ensuring a personalized experience for expatriates, corporate executives, and senior-level management.
- Handle check-in/check-out efficiently while maintaining accuracy and discretion.
- Anticipate guest needs and preferences, offering tailored services (transportation, meeting facilities, dining options, local experiences).
- Manage VIP arrivals/departures with special attention to protocol and courtesy.
- Resolve guest complaints promptly and diplomatically, ensuring complete satisfaction.

**Communication & Coordination**
- Act as the primary point of contact for guests, ensuring seamless communication across departments (housekeeping, F&B, concierge, and security).
- Maintain close coordination with the concierge for travel, tours, and transportation arrangements.
- Communicate effectively with management about recurring guest requirements, preferences, or issues.

**Operational Excellence**
- Accurately manage reservations, room allocations, and billing procedures in the PMS (Property Management System).
- Ensure proper documentation and adherence to check-in/check-out protocols, including international guest requirements.
- Ensure compliance with hotel policies, safety, and security standards.

**Professionalism & Discretion**
- Maintain strict confidentiality when dealing with senior executives and expatriate guests.
- Display cultural sensitivity and awareness to cater to an international clientele.
- Adhere to grooming standards and maintain a polished, professional appearance at all times.

**Upselling & Revenue Contribution**
- Promote hotel services (restaurants, spa, banquets, transportation, memberships) with a subtle and guest-focused approach.
- Assist in achieving front office sales targets through room upgrades, late check-out fees, and other services.

**Administration & Reporting**
- Maintain accurate guest records and prepare reports for management.
- Monitor guest feedback and contribute suggestions for service improvements.
- Support in training new associates and maintaining team performance standards.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

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