Customer Service Representative

4 days ago

Bhilai, India SIYA INTERNATIONAL Full time

**Job Summary**
- Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions.
- Responds to and /or provides assistance to Agilent trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
- May act as lead for team responsible for booking orders and/or processing quotes.
- In a factory environment, order fulfillment activities may include monitoring inventories and coordination of delivery of factory products.

**Job Role **:Customer Service / Tech Support**Responsibilities and Duties**
- Monitors processes and the effectiveness of business controls and recommends improvements.
- Ensures proper control, recording and classification of transactions.
- Uses accounting and financial systems and tools to input data, generate reports, conduct specialized research projects and respond to inquiries.
- Interfaces with sales support, customer service and accounts receivable to reconcile accounts.
- Determines and develops approaches to administrative customer service assignments
- Responsible for customer service tasks which require planning and judgment
- Solves a broad range of customer service problems varying in scope and complexity
- Excellent written and Verbal communication skills

**Required Experience, Skills and Qualifications**
Customer Service / Tech Support

**Salary**: ₹180,000.00 - ₹240,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Commission pay

**Experience**:

- Inside sales: 3 years (preferred)

**Language**:

- Bengali (required)
- Marathi (required)
- Odia (required)
- Telugu (required)
- Malayalam (required)
- Kannada (required)
- Tamil (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Willingness to travel:

- 25% (required)

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