Customer Service Representative

1 week ago


Bhilai, India Siya Movers Full time

Customer Service Representative

Qualification: Graduate / Post Graduate

Skills Required:

- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritizes, and manages time effectively
- Familiarity with CRM systems and practices

**Job Description**:

- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer / client accounts through open and interactive communication
- Responsible to do end to end coordination with high end clients
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Develop project, logistics plan and procedures
- Provide shipping duration for the planned modes of transportation
- Route and arrange transportation of shipments
- Develop project logistics estimate coordinate transportation for normal loads, special oversized loads, hazardous and complex international shipments by all modes of transportation
- Evaluate traffic related proposals such as inland carriers, freight forwarders, export packers, charter shipments, ocean, air, freight rate agreements and custom brokers
- Perform expediting and / or tracing activities with carriers, packers, and shipping agents
- Support purchasing with carrier related insurance claims for overage, lost or damaged cargo
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota

Growth Opportunities:

- Remuneration and appraisals will be as per the achievement of targets
- The exposure level is immense as the target market is not restricted

**Salary**: From ₹10,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Near Union Bank Of India, Bhilai - 490023, Chhattisgarh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 4 years (preferred)
- Customer service: 3 years (preferred)
- CSR: 4 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Willingness to travel:

- 50% (required)

**Speak with the employer**

+91 9691136365



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