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Gm - Zonal Sales

2 weeks ago

Surat, India Vodafone Idea Full time

Job Req ID: 36044- Location: Surat, IN- Function: Sales and Distribution- About:
**Role**

Zonal Business Manager

**Job Level/ Designation**

General Manager - M3

**Function / Department**

Sales

**Location**

Surat

**Job Purpose**
- Directing zonal operations to grow customer and revenue market share.
- Responsible for managing gross and net adds / total revenue through market and distribution planning, channel management, customer service delivery and brand initiative implementation.
- Ensuring smooth operations while identifying opportunities for cost control on an ongoing basis.

**Key Result Areas/ Accountabilities**
- Deliver overall Customer Market Share (CMS) target for the zone
- Achieve targeted net adds for all products (voice - prepaid/postpaid, data, VAS etc.) across all sales channels (Distribution, Retail, Direct, Enterprise, SME) in the zone
- Achieve channel infrastructure enhancement targets (recharge outlets, activation outlets, town reach, no. of stores, VMS, ADVMS etc.)
- Deliver overall Revenue Market Share (RMS) target for the zone
- Achieve zonal revenue target - across all products and channels
- Achieve savings on allocated COCA (controllable components), Personnel and G&A budgets at the zonal level
- Manage overall customer satisfaction and revenue churn targets across different customer segments
- Ensure higher visibility by executing communication and branding activities, in coordination with the circle team
- Bad debt management; Collection infrastructure/ reach enhancement
- Manage changes in business, organization, people to ensure continuity and smooth operations
- Coaching, mentoring and retention of on-roll team members
- Management of off-roll employees and agencies (in CS, C&C, Sales)

**Core Competencies, Knowledge, Experience**
- Understanding of Business and its related processes
- Leadership and people management skills
- 10-15 years of experience

**Must have technical / professional qualifications**
- Graduate, MBA preferred
- Skilled in performance analytics & driving team management
- English and local market knowledge