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Ala Super User

2 weeks ago

Bengaluru, India Allyn International Services, Inc. Full time

An
** ALA Super User** provides support to end-users in his or her department before, during, and after Go-Live to ensure the continuing success of ALA. Individuals work with department leaders and IT, training, and optimization teams. An ALA Super User is an end-user with extensive knowledge of workflows and the ALA features that support them. These individuals are often the “go-to” people in their departments. They must be approachable, knowledgeable, and responsible members of the staff. Often, these people are most successful when their roles match those of the end-users being supported.

We are searching for someone who works in the logistics industry, understands the terms and challenges, but also wants to extend experience in
**project management and process improvement initiatives**. Managing client accounts and data analysis would be also part of the job responsibilities.

**Responsibilities**:

- Identify areas of opportunity for productivity improvements
- Provide long-term support after a new business go-live period in your department as your other duties allow
- Participate in software and usability testing. Prior to a new business Go-live, individuals assist the project team with software and usability testing. Report issues to the IT project team so that the issues can be prioritized and resolved before a Go-Live
- Provide Go-Live support for new business integrations by acting as the main source of support
- Provide support to end-users within Allyn Intl. in their daily workflows, navigate through the system, and report issues to the IT project team to support the prompt resolution
- Provide long-term support in your Allyn location as your other duties allow. This includes participating in continued end-user support and training. Long-term support also includes participating in regularly scheduled meetings, upgrade testing, optimization, and other activities with the responsibility of communicating lessons learned back to their departments
- Identify unmet needs, goals, opportunities, and challenges of your departments and aspects of the businesses your team supports. Create and oversee the execution of a plan through specific digital initiatives to meet the objectives of the strategy
- Organize a local ALA focus group (suggest approx. 3 individuals from different departments) to meet with 2x a month. Participating individuals in a focus group are encouraged to vary and rotate. Goals: share current ALA capabilities, identify gaps in current ALA features, and frequently generate ideas for productivity improvements
- Bachelor’s or equivalent college degree
- Knowledge of the English language on an advanced level is a must
- Motivation for systems and project management experience
- Ability to lead global, cross-functional teams to achieve goals and objectives
- Strong communication skills
- A strong belief in the growth of ALA; understanding of the workflows being supported
- The ability to solve problems, be open and adaptable to change
- A willingness to learn and remain competent in skills
- Problem Solver