
Director of User Experience and Service Innovation
3 days ago
We're seeking a seasoned professional to lead our UX Research and Service Design function. As Lead Service Design Manager, you'll drive the development of user-centered experiences across our product ecosystem.
Key Responsibilities- Develop and execute research strategies to inform product decisions
- Lead a high-performing team of UX Researchers and Service Designers
- Collaborate with cross-functional teams to embed user insight and service thinking into product roadmaps
- Drive end-to-end service design initiatives, including journey mapping and ecosystem modeling
- 10+ years of experience in UX Research, Service Design, or related fields
- At least 3+ years in a leadership role
- Deep understanding of qualitative and quantitative research methods
- Strong experience in service design tools, such as journey maps and service blueprints
- Flexible work model, allowing you to work remotely or in-office
- Empowered growth opportunities, with investments in your professional development
- Comprehensive benefits package, including health insurance and wellness programs
We're a fintech company on a mission to make investing simple, smart, and inclusive for every Indian. Our Super App helps clients manage their investments and access financial tools tailored to their goals.
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