Associate - Catalog, En

Strong written & verbal communication skills - English
- Good working knowledge of MS Office
- Typing skill of 40 wpm with 100% accuracy
- Preferably a domain expert
- Ability to : Multi task in a fast paced environment
- Operate in the system with the speed and accuracy necessary to meet departmental standards
- Handle stressful situations
- Maintain composure in critical situations and communicate clearly with both internal and external customers
- Demonstrate
- Passion for delivering great customer experience
- Strong inter personal & communication skills
- Excellent listening skills
- Excellent Data Accuracy skills
- Eye for Detail
- Commitment to meet Deadlines
- Critical Qualities / Characteristics
- Constructive spirit of discontent & Mental toughness
- Practical ideas
- Pace of implementation & consistency in performance
- Willingness to take initiatives & responsibilities including 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day

Job summary

About the ORG: Are you eager to make a huge impact on Amazon's ability to drive business development? Are you an energetic person ready to work with Amazon vendors to increase selection, build lasting vendor relationship and help them be successful? Then this is the position for you.

Retail Business Services (RBS) is an integral part of Amazon online product lifecycle and buying operations. The team is designated to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog.

About the team:
Depending on the team you will be part of, you will have the opportunity to support and contribute to one of the key processes within RBS, which will impact customers’ experience, such us:

- Offering support to vendors/manufacturer by validating the information received from them and uploading the content on Amazon´s catalog, creating new product detail pages or improving the already existing ones (product description/content/etc)
- Ensuring that the website content is accurate and up to date by analyzing website customer reviews, assigning products to the correct categories so that customers can easily find the products they need, performing quality audits to be sure everything that appears on the Amazon websites respects company’s standards
- Resolving defects both at the warehouse and at the customer side by analyzing the available data and using internal tools, proposing corrective actions to prevent future similar problems that might appear at the customer or at the supply chain level.

**Job Description**:
Roles and Responsibilities:
This includes, but is not limited to:

- Proven skill in identifying and fixing process gaps, improvement opportunities and use of small scale automation, technology to increase productivity or drive process simplification
- Experience in providing support for data collection, preparing reports, exercising push back & realignment of expectations with multiple stakeholders.
- Identifying, developing and executing data analysis to help marketing create more business impact.
- Shaping and informing key metrics and indicators by which leadership will assess its performance.

Key job responsibilities

This includes, but is not limited to:

- Proven skill in identifying and fixing process gaps, improvement opportunities and use of small scale automation, technology to increase productivity or drive process simplification
- Experience in providing support for data collection, preparing reports, exercising push back & realignment of expectations with multiple stakeholders.
- Identifying, developing and executing data analysis to help marketing create more business impact.
- Shaping and informing key metrics and indicators by which leadership will assess its performance.

A day in the life

Strong written & verbal communication skills - English - Good working knowledge of MS Office - Typing skill of 40 wpm with 100% accuracy - Preferably a domain expert - Ability to : Multi task in a fast paced environment - Operate in the system with the speed and accuracy necessary to meet departmental standards - Handle stressful situations - Maintain composure in critical situations and communicate clearly with both internal and external customers - Demonstrate - Passion for delivering great customer experience - Strong inter personal & communication skills.

About the team

About the ORG: Are you eager to make a huge impact on Amazon's ability to drive business development? Are you an energetic person ready to work with Amazon vendors to increase selection, build lasting vendor relationship and help them be successful? Then this is the position for you.

Retail Business Services (RBS) is an integral part of Amazon online product lifecycle and buying operations. The team is designated to ensure Amazon remains competitive in