Executive - Meter Greeter (Business Channels)

2 weeks ago

Bihar, India Hong Leong Bank Full time

If you are looking to excel and make a difference, take a closer look at us
- Customer Welcome & Inquiry Management:

- Warmly welcome all customers upon their arrival at the branch.
- Proactively engage with customers to understand the purpose of their visit and address general inquiries effectively.
- Assist customers with the Queue Management System (QMS) to ensure a smooth flow and minimize waiting times.
- Efficient Customer Referrals:

- Accurately identify customer needs and efficiently direct them to the appropriate specialist or department, including Personal Financial Services (PFS), Business & Commercial Banking (BCB), SME Banking, and/or Priority Banking.
- Ensure a smooth hand-off to the relevant Relationship Manager or banking officer.
- Form Assistance: For customers requiring over-the-counter transactions or physical forms, promptly provide the necessary documentation and offer initial guidance on completion.
- Appointment Management:

- Assist customers in making new appointments with branch staff or specialists, ensuring convenient scheduling.
- Confirm existing appointments and guide customers to their meeting points.
- Referral Generation:

- Identify opportunities for potential referrals to other banking products or services based on customer interactions and needs.
- Capture basic customer information for follow-up by relevant teams where appropriate.

Education/Qualification
- Malaysian citizen
- Fresh graduates/ SPM certificate holders are invited to apply.
- Customer-Centric Demeanor: Possesses a naturally pleasant and approachable disposition, with a genuine desire to assist customers.
- Fluent in English and Bahasa Malaysia (minimum requirement). Proficiency in additional languages (e.g., Mandarin, Cantonese, Tamil) is a plus.
- Strong Interpersonal Skills: Ability to build rapport quickly and effectively with a diverse range of customers.
- Resourceful: Capable of anticipating customer needs and providing solutions efficiently.
- Detail-Oriented: Able to manage multiple inquiries and tasks simultaneously while
- maintaining accuracy.
- Maintains a professional and well-groomed appearance, reflecting the Bank's image.

Experience/Requirements
- Previous experience in a customer-facing role within the hospitality industry (e.g., hotel front desk, concierge, guest relations) is a plus.
- About Hong Leong Bank_
- We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._

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