Telecounselor

2 weeks ago

Delhi Delhi, India Techaccess Learning Full time

**Role: Telecounsellor (EdTech Company)**

**Location: Nirman Vihar/Okhla Phase-II**

**Key Responsibilities**:

- **Student/Parent Interaction**:

- Make outbound calls to prospective students or parents and explain the company’s educational products and services.
- Handle inbound queries regarding admissions, course details, fees, or career guidance.
- **Counselling & Guidance**:

- Assess students’ educational needs, interests, and career goals to recommend suitable programs.
- Provide clarity on course curriculum, teaching methodology, and learning outcomes.
- **Sales & Conversion**:

- Convince students/parents to enroll in courses.
- Achieve daily, weekly, and monthly enrollment/ sales targets.
- Maintain a database of leads and follow up regularly.
- **Relationship Management**:

- Build rapport with students and parents to ensure trust and long-term engagement.
- Assist enrolled students with onboarding processes.
- **Reporting & Coordination**:

- Update CRM systems with student interactions and progress.
- Coordinate with the academic or operations team for smooth student onboarding.

**Skills Required**:

- Excellent communication skills Hindi & English
- Persuasive and empathetic counselling ability.
- Basic computer knowledge & CRM handling.
- Patience, active listening, and problem-solving skills.
- Sales and target-driven mindset.

**Qualifications**:

- Minimum: 12th pass or Graduate (any stream).
- Prior experience in telecalling, counselling, or sales (preferred in EdTech or education sector).

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹11,335.27 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Paid sick time

Work Location: In person

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