QA Team Leader

3 days ago

Delhi India AEC Overseas - Abroad Education Consultants Full time

Job Description Job Summary: The Team Leader in the Lead Conversion Department will be responsible for overseeing and managing a team of counselors/Telecounselors focused on converting leads into successful enrollments. The ideal candidate will have a proven track record in sales or lead conversion, strong leadership skills, and a passion for the education sector. This role requires a dynamic individual who can motivate their team to meet targets while maintaining a high standard of service. Key Responsibilities: - Lead and Manage the Team: - Supervise and mentor a team of counselors/Telecounselors responsible for lead conversion. - Set daily, weekly, and monthly targets for the team and ensure they are met. - Conduct regular performance reviews and provide feedback to improve individual and team performance. - Optimize Lead Conversion Processes: - Develop and implement strategies to increase the conversion rate of leads into successful enrollments. - Monitor and analyze conversion metrics, identifying areas for improvement and making data-driven decisions. - Collaborate with the marketing and operations teams to ensure a seamless lead-handling process. - Training and Development: - Conduct regular training sessions to enhance the skills and knowledge of the team. - Keep the team updated on the latest industry trends, educational institutions, and visa regulations. - Promote a culture of continuous learning and professional development within the team. - Reporting and Analysis: - Prepare regular reports on lead conversion rates, team performance, and other key metrics. - Present insights and recommendations to senior management for improving the lead conversion process. Requirements - Bachelor's degree in any field. - 2+ years of experience in sales, lead conversion, or a related field, with at least 1 year in a leadership role. - Strong understanding of the conversion metrics. - Excellent communication, negotiation, and interpersonal skills. - Proficiency in CRM software and MS Office Suite. - Ability to work under pressure and meet tight deadlines. - Strong analytical skills and the ability to interpret data effectively. - Passion for helping students achieve their educational goals. Benefits - Competitive salary with performance-based incentives. - Opportunities for professional development and career growth. - A positive and collaborative work environment.

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