Delivery Partner

**Why Kyndryl**

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?

We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you - not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term. And we give back - from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.

**Your Role and Responsibilities**
- Provide strategic direction and executive delivery oversight for clients, and drive business with clients to achieve revenue growth, profitability, and continuing customer satisfaction.
- Executive point of contact for Programs being run at clients, and responsible for client satisfaction, based on overall delivery milestones.
- Maximize opportunities and taking accountability for qualification and closure of new business opportunities at accounts.
- Own and develop the long-term client relationship on behalf of Kyndryl.
- Provide the necessary direction and management of the Account Team, identifying and implementing any development needs as required.
- Work closely with the solutions team in the Technology Services and the various Sector groups to develop and win a pipeline of new/add-on business.

**Required Technical and Professional Expertise**
- Strategic/Business Development.
- Appropriately manage relationship with the client covering all commercial, risk and opportunity development aspects of the services provided.
- Own and develop the long-term relationship with the client on behalf of Kyndryl
Client Delivery and Engagement.
- Provide escalation point for the customer and work with Managers from other service lines within Kyndryl to ensure that service provision meets both SLAs & expectations.
- Ensure that Kyndryl is positioned effectively within client at board and senior management level and is well represented for potential major new projects or bids.
- Establish and develop long-term customer commitment through maintaining strong customer satisfaction.
- Be seen by the client as a trusted advisor. Develop positive relationships and regular contact with key client stakeholders at senior/board level.
- Oversee day to day delivery of the services provided to the client
- Work across disciplines to ensure a consistent, one Kyndryl approach to client engagement.
- Ensure that all programs/project/services are consistently delivered to agreed client expectations taking account of time, budget, quality, and acceptable risk.
- Establish a positive working environment for Kyndryl delivery resources involved in client projects.

Team Leadership.
- Set direction, coach, mentor and manage performance of account team
- 50-100+ people or greater at various levels across multiple geographies.
- Work closely with Delivery Management to ensure that expectations are managed and that appropriate support is available.
- Work closely with other Business Units/teams to ensure that consistent messages are projected.
Technical Key skills/experience:

- Very good understanding of Server/Storage/Network Technology.
- Should have working knowledge on Windows/Linux.
- Should be able to manage the severity situation using his technical experience.
- Basic understanding of SAP environment will be added advantage.

**Preferred Technical and Professional Experience**
- Very good understanding of Server/Storage/Network Technology.
- Should have working knowledge on Windows/Linux.
- Should be able to manage the severity situation using his technical experience Cloud/SAP Delivery.

**Required Education**

Bachelor's Degree

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

**Other things to know**

**Primary Job Category**

Client Management

**Role (Job Role)**

Delivery Project Executive

**Employment Type**

Full-Time

**Contract Type**

Regular

**Position Type**

Professional

**Travel Required**

Some travel may