Executive-operations

1 week ago

Gurugram Haryana, India American Express Full time

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

**How will you make an impact in this role?**
- Completing the Video KYC (know your customer) process for prospect customers in a timely and comprehensive manner to ensure customer satisfaction
- Gather relevant information from customers as required and update it accurately to facilitate the decisioning process
- Presentable while interacting with customers
- Ensure error
- Deliver Employees, Customers and Shareholder metrics as per goals
- Brainstorm with the leaders and colleagues to recommend changes in workflows, procedures and service levels to meet customer needs and to enhance value proposition
- Adherence to quality and compliance guidelines
- Support all new initiatives in the New Accounts area
- Effective and efficient call handling
- Balance customer interests with the interests of American Express
- Behavioral Skills/Capabilities: Self-motivated and Organized to manage timelines.

**Minimum Qualification**:

- Graduate/Undergradwith minimum 1year Of experience in customer handling

**Preferred Qualification**:

- MS Office Knowledge
- In compliant with Customer First Strategy
- High level of Customer sensitivity, commitment & service orientation
- Knowledge of KYC for Consumer & Corporate India Market
- High result orientation
- Good interpersonal skills
- Excellent verbal and written communication skills
- Flexibility at work
- Good analytical skills with an eye for details
- Shift window of the profile is 08:30 till 21:00 IST

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

  • HR Operations

    4 weeks ago

    Gurugram, India Executive Search Full time

    Key Responsibilities: Maintain and update HR trackers, dashboards, and databases Support day-to-day HR operations (documentation, onboarding/offboarding, letters) Assist in planning and executing employee engagement initiatives and events Drive Rewards & Recognition programs through data tracking and communication Prepare internal decks, mailers, and...

  • Data Entry Operator

    3 days ago

    Gurugram, Haryana, India EDGE Executive Search Full time

    The Company Our client is a global company in the fintech sector that has just been formed as a JV between two world leaders - one, a global giant in the derivatives space and second, a world leader in financial research and analytics. The new company is being formed by merging two entities, both of which are highly profitable companies with a combined...

  • Operations Executive

    5 days ago

    Gurugram, Haryana, India Hike Education Full time

    Operational Calls: Conduct 40 to 50 operational calls per day to support sales activities, including follow-ups, client inquiries, and internal communications. - Ensure that all calls are logged and tracked efficiently. - Document Management: - Handle day-to-day document management, including the creation, organization, and storage of important sales...

  • Operations Executive

    1 week ago

    Gurugram, Haryana, India GlobalXperts Technology Full time

    **Job designation: Operations Assistant /Executive** **Job Location: Gurugram (Work from Office)** **Experience: 2+ years** **Notice Period: Immediate joiners are preferred** **Roles and Responsibilities**: - Must have basic understanding in IT Service side (networking, cloud, DC, Hardware's, OEM etc) - Work directly with the Operations Manager to...

  • Operations Executive

    3 days ago

    Gurugram, Haryana, India Experiya Insurance Brokers LLP Full time

    The Operations Executive is responsible for overseeing the daily operations of the company, ensuring efficiency, smooth workflow, and compliance with company policies and procedures. They will manage and coordinate teams, optimize processes, and improve operational effectiveness. Pay: Up to ₹22,000.00 per month Schedule: - Day shift Supplemental...

  • Analyst- Operations Performance

    4 weeks ago

    Gurugram, India EDGE Executive Search Full time

    The Company Our client is a global leader in the aviation sector, driving a digital-first transformation powered by cloud technologies, data innovation, and machine learning. With a bold vision to redefine how data empowers smarter decisions, they are building a modern engineering ecosystem that fuels business agility and growth at scale. At the heart of...

  • Operations Executive

    2 weeks ago

    Gurugram, Haryana, India ShipEase Technologies Private Limited Full time

    **Job Description: - Operations Executive** **Roles and Responsibilities** 1. Optimize first mile and last mile logistics. 2. Analyze operational data using Excel. 3. Improve processes for efficiency. 4. Collaborate with teams for coordination. 5. Ensure high service quality and customer satisfaction. **Requirements**: - 1-2 years logistics...

  • Operations Executive

    1 week ago

    Gurugram, Haryana, India GlobalXperts Technology Full time

    **Job designation: Operations Executive (IT Services)** **Job Location: Gurugram (Work from Office)** **Experience: 2+ years** **Notice Period: Immediate joiners are preferred** **Roles and Responsibilities**: - Must have basic understanding in IT Service side (networking, cloud, DC, Hardware's, OEM etc) - Work directly with the Operations Manager to...

  • Analyst- Operations Performance

    4 weeks ago

    Gurugram, India EDGE Executive Search Full time

    The Company Our client is a global leader in the aviation sector, driving a digital-first transformation powered by cloud technologies, data innovation, and machine learning. With a bold vision to redefine how data empowers smarter decisions, they are building a modern engineering ecosystem that fuels business agility and growth at scale. At the heart of...

  • Operations Executive

    5 days ago

    Gurugram, Haryana, India BLACKBULL HOLDINGS Full time

    **Job Title**: Operations Executive**Job Summary**: The Operations Executive is responsible for overseeing and managing the day-to-day operations of the company. This role requires strong organizational, leadership, and communication skills to ensure that the company’s operational processes are efficient and aligned with the overall goals of the...