Executive-operations

2 weeks ago

Gurugram Haryana, India American Express Full time

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

**How will you make an impact in this role?**
- Completing the Video KYC (know your customer) process for prospect customers in a timely and comprehensive manner to ensure customer satisfaction
- Gather relevant information from customers as required and update it accurately to facilitate the decisioning process
- Presentable while interacting with customers
- Ensure error
- Deliver Employees, Customers and Shareholder metrics as per goals
- Brainstorm with the leaders and colleagues to recommend changes in workflows, procedures and service levels to meet customer needs and to enhance value proposition
- Adherence to quality and compliance guidelines
- Support all new initiatives in the New Accounts area
- Effective and efficient call handling
- Balance customer interests with the interests of American Express
- Behavioral Skills/Capabilities: Self-motivated and Organized to manage timelines.

**Minimum Qualification**:

- Graduate/Undergradwith minimum 1year Of experience in customer handling

**Preferred Qualification**:

- MS Office Knowledge
- In compliant with Customer First Strategy
- High level of Customer sensitivity, commitment & service orientation
- Knowledge of KYC for Consumer & Corporate India Market
- High result orientation
- Good interpersonal skills
- Excellent verbal and written communication skills
- Flexibility at work
- Good analytical skills with an eye for details
- Shift window of the profile is 08:30 till 21:00 IST

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

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