Client Engagement

6 days ago

Bengaluru Karnataka, India Goodera Full time

**Responsibilities**:

- Establish clear retention goals and process milestones for the client to work towards.
- Assist customers as needed with setting up & achieving their Volunteering goals.
- Experienced in promoting the value of a product and upsell services through customer experience.
- Assist in creating training materials.
- Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.
- Promote an energetic fan base for products and locate brand ambassadors to share the product & benefit and value.
- Maintain a detailed understanding of products and services, assist customers with questions and suggest the best solution for their needs.
- Optimize existing processes within the company and actively enhance all Customer Success initiatives.

**What We Are Looking For**:

- 5-8 years of experience in customer success position strongly preferred.
- Experience working with brand image and promoting value through customer experience.
- Exceptional ability to communicate and foster positive business relationships. - Accountability and personal organization are essential.
- Experience in handling multi-stakeholder clients.
- Ability to establish and achieve milestones.
- Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.

Please Note: We are looking for someone from **non-profit/volunteering organizations.**

**What We Have To Offer**:

- Work with a performance-oriented team driven by ownership, open to experiments, and passionate about creating impact.
- Young and Vibrant team.
- Meritocracy Driven, Open Culture.

**Job Types**: Full-time, Permanent

Pay: ₹1,000,000.00 - ₹1,200,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How many years of Social Work, or Development Sector, experience do you have?
- Have you previously worked on partnerships/ corporate relations/ customer success?

**Experience**:

- total work: 4 years (required)

Work Location: In person

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