Guest Experience Assistant

5 days ago

Remote, India 8MH Organic Full time

Job Description: Guest Experience Assistant - 8MH

**Location**: Delhi NCR (with property visits as required)
**Employment Type**: Full-time
**Experience Level**: 2-6 years in hospitality, guest relations, or customer success

About 8MH

At 8MH, we don’t just manage holiday homes and farmstays — we craft **memorable experiences**. From boutique villas in the hills to serene farmstays near Delhi, our mission is to make every stay feel like a story worth retelling. We are growing fast and are looking for someone who is passionate about hospitality, service excellence, and creating guest delight.

Role Overview

The **Guest Experience Assistant** will be the champion of our guests’ journey — before, during, and after their stay. You will ensure every guest feels valued, cared for, and excited to return. From warm pre-arrival interactions to surprise-and-delight moments during the stay, you’ll set the gold standard for 8MH hospitality.

Key Responsibilities

**1. Pre-Arrival**
- Connect with each guest post-booking via WhatsApp/call to understand preferences and requirements.
- Share property details, curated local guides, and safety information.
- Collect alternative contact numbers (for smooth communication & guest safety).

**2. During Stay**
- Be the single point of contact for guest queries and support.
- Coordinate with caretaker/property staff to ensure flawless service.
- Plan and execute small “delight” gestures (welcome notes, special meal setups, bonfires, surprises).
- Monitor WhatsApp/chat for proactive problem resolution.

**3. Post-Stay**
- Collect structured feedback + personal anecdotes.
- Encourage repeat bookings and referrals.
- Share memorable touches (like a group photo or a thank-you message) to leave a lasting impression.

**4. Internal**
- Train caretaker teams on guest interaction SOPs.
- Audit guest experience standards at each property.
- Collaborate with Marketing to highlight memorable guest stories.

What We’re Looking For
- 2-6 years’ experience in **hospitality/guest relations** (hotels, boutique resorts, airlines, or luxury retail).
- Excellent communication skills — warm, clear, and empathetic.
- Strong coordination and follow-up abilities.
- Tech-comfortable (WhatsApp Business, CRM, booking platforms).
- Passionate about creating memorable experiences.
- Flexible to travel to properties when required.

Why Join 8MH?
- Be part of a fast-growing property management brand redefining boutique stays.
- Creative freedom to design guest delight initiatives.
- A culture of warmth, innovation, and service excellence.
- Growth pathway into **Head of Guest Experience** as we scale.

**How to Apply**

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Work from home

**Language**:

- English (required)
- Hindi (required)

Work Location: Remote

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