Customer Care Executive Blended Process

6 days ago

Noida Uttar Pradesh, India 10x Growth Accelerator Full time

**Customer Support Executive (Blended Process - Chat 80% and Call 20%)**
- _____________________
- **Answering the interview call is essential. If you can't commit, please don't apply.**:

- You will receive a **brief interview call** within 3-5 days, so please stay **alert**.
- If selected, you must attend a **WALK-IN interview** in Noida Sector 62.
- Proficient or Excellent **English**& Confidence Required
- Work Mode: Work From **Office**:

- _________________

**MAXIMUM BUDGET (Non-Negotiable)**: ₹25,000 CTC to ₹30,000 CTC

**Salary**:

- **Freshers**: ₹25,000 CTC (In-hand: ₹19,000)
- _____________________

**Position Type**: Full-Time

**Roles and Responsibilities**:

- Manage customer inquiries and issues through both chat (80%) and voice support (20%).
- Provide outstanding customer service to ensure customer satisfaction and effectively resolve concerns.
- Maintain a professional and courteous communication style in both English and Hindi.
- Accurately record customer interactions and escalate complex issues when necessary.
- Adapt to various customer interactions and handle them efficiently in a fast-paced environment.

**Requirements**:

- **Skills**: Strong communication skills in English and Hindi, clear speaking voice, and ability to pass Versant-5 or an equivalent assessment.
- **Qualification**: Graduation in any discipline.
- **Versant Score**: A score of 5 on the Versant test is required.

**Additional Information**:

- **Work Location**: Noida Sector - 62
- **Shift Timings**: Rotational shifts
- **Training**: 7-day training program

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

**Education**:

- Bachelor's (required)

**Language**:

- Hindi (preferred)
- English (required)

**Location**:

- Noida, Uttar Pradesh (required)

Work Location: In person

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