International Customer Service Advisor

2 days ago

Noida Uttar Pradesh, India Purple Bridge Consulting Full time

**Job Title**: Customer Service Executive (Go Magenta - US Telecom Chat Process)

**Location**: Noida, Sector 60

As a Customer Service Executive for the Go Magenta process, you will be responsible for managing both chat and voice interactions, ensuring customer queries are handled efficiently and effectively.

**Key Responsibilities**:

- Handle customer inquiries and issues through chat (70%) and voice (30%).
- Proactively manage chat flows to resolve customer concerns.
- Maintain a good Average Handling Time (AHT) while ensuring customer satisfaction.
- Manage customer interactions under pressure with professionalism and composure.
- Collaborate with team members to enhance the overall customer experience.

**Requirements**:
~Education: Graduates preferred.

Experience: ~Undergraduates with a minimum of 6 months BPO, blended, or chat experience.

~Excellent written and verbal communication skills.

~Ability to work graveyard shifts.

~Immediate joiners preferred.

~Working Conditions:
~Schedule: 5 days working with 2 rotational days off each week.

~Shifts**:Graveyard shifts only.**

Note: No cab facilities or meal provisions.

Pay: ₹30,000.00 - ₹38,000.00 per month

Schedule:

- Night shift

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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