
International Customer Service Advisor
2 days ago
**Job Title**: Customer Service Executive (Go Magenta - US Telecom Chat Process)
**Location**: Noida, Sector 60
As a Customer Service Executive for the Go Magenta process, you will be responsible for managing both chat and voice interactions, ensuring customer queries are handled efficiently and effectively.
**Key Responsibilities**:
- Handle customer inquiries and issues through chat (70%) and voice (30%).
- Proactively manage chat flows to resolve customer concerns.
- Maintain a good Average Handling Time (AHT) while ensuring customer satisfaction.
- Manage customer interactions under pressure with professionalism and composure.
- Collaborate with team members to enhance the overall customer experience.
**Requirements**:
~Education: Graduates preferred.
Experience: ~Undergraduates with a minimum of 6 months BPO, blended, or chat experience.
~Excellent written and verbal communication skills.
~Ability to work graveyard shifts.
~Immediate joiners preferred.
~Working Conditions:
~Schedule: 5 days working with 2 rotational days off each week.
~Shifts**:Graveyard shifts only.**
Note: No cab facilities or meal provisions.
Pay: ₹30,000.00 - ₹38,000.00 per month
Schedule:
- Night shift
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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