Product Support

**JOB DESCRIPTION**
You are a strategic thinker passionate about driving solutions in **Product Support**. You have found the right team.

As a Product Support Associate in our Corporate team you will spend each day defining, refining and delivering set goals for our firm.

**Responsibilities**:

- Conduct regression testing along with Product Owners during each sprint and perform validation testing after release
- Drive the prioritization of any defects found with PO's and work with AD on the resolution
- Act as the business contact for any queries and issues related to the app from the users.
- Leverage agility tools(JIRA, Confluence and Service Now) to record incident, enhancements and document product features.
- Troubleshoot priority incidents, conduct post-mortems and ensure permanent closure.
- Analyze patterns of incidents, develop permanent remediation plans, and implement automation to prevent future incidents from occurring through software engineering.

***Required qualifications, capabilities, and skills**
- Experience authoring business requirements, defining user stories and execution including bringing together cross functional teams within an Agile development framework.
- Proven ability to distill complex ideas into consumable and actionable materials.
- Excellent presentation and communication skills(both oral and written) is a must.
- Effective issue management skills, problem identification, root cause analysis, and solution recommendation.
- Self-confident, self-directed, ability to work with various levels of staff and management.
- Excellent time management skills. Ability to remain calm, work in a fast paced, at times pressured environment, and balance competing priorities.
- Strong global team member, interaction with staff and clients to achieve business goals. Good understanding of Agile Methodology, Scrum Framework and Scrum ceremonies

**Preferred **qualifications, capabilities, and skills**
- Bachelor's degree or higher in Engineering, Computer Science, or Information Technology.
- Experience working in the financial industry or Planning and Analysis domain is a plus
- Experience in Incident, Change and Problem Management is an added advantage.

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.