Help Desk Executive

JLL supports the Whole You, personally and professionally.
**Role Summary**:
We currently have an exciting opportunity for a Helpdesk Executive in Reading. The Executive will manage the helpdesk calls, manage queries, record slack tickers, prepare reports and maintain records on a daily basis Liason with multiple functions and ensure all the tickets are close as per SLA
**What the job involves**:
Helpdesk Management
Phone Calls
Slack channel queries
Mail communications
Liason with multiple functions
Regular updates
Report Management
Maintain all day to day data
Maintain all documents for audit purpose
Suggest / Recommend changes or inputs required to enhance / optimize process
Ensure routine update of database for future reference
Team Player
Align with the team on all process
Support for other cities during their absence
Extend the support during business continuity
Manage SLAs and timelines
Support FM functions in case of necessity
Should play a role of touchpoint for Employees community
Gather requirements / requests and channel with respective functions
Lead the requests end to end and ensure delivery with quality and within time limit
Bring out the challenges quickly to respective leaders / forums for quick resolutions
Site Operations Management
Recommend continuous quality improvement practices and implement Industry Best Practice operations
Support other FM functions based on crisis as a cross function to balance eco system
Liason with vendors for programs, events and ensure smooth execution
24/7 emergency call support and site attendance is required
Risk Management
Ensure a property risk management program including audits is implemented and maintained
Ensure disaster recovering and business continuity plans are implemented and maintained
Ensure escalation procedures and incident reporting procedures are implemented and in place
Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct
Achieve Key Performance Indicators and Service Level Agreement
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.