Help Desk Executive

10 hours ago

Chennai Tamil Nadu, India JLL Full time

**JLL empowers you to shape a brighter way**.

**Role Summary**:
We currently have an exciting opportunity for a Helpdesk Executive in Reading. The Executive will manage the helpdesk calls, manage queries, record slack tickers, prepare reports and maintain records on a daily basis Liason with multiple functions and ensure all the tickets are close as per SLA

**What the job involves**:
**Helpdesk Management**
- Phone Calls
- Slack channel queries
- Mail communications
- Liason with multiple functions
- Regular updates

**Report Management**
- Maintain all day to day data
- Maintain all documents for audit purpose
- Suggest / Recommend changes or inputs required to enhance / optimize process
- Ensure routine update of database for future reference

**Team Player**
- Align with the team on all process
- Support for other cities during their absence
- Extend the support during business continuity
- Manage SLAs and timelines

**Support FM functions in case of necessity**
- Should play a role of touchpoint for Employees community
- Gather requirements / requests and channel with respective functions
- Lead the requests end to end and ensure delivery with quality and within time limit
- Bring out the challenges quickly to respective leaders / forums for quick resolutions
- Site Operations Management
- Recommend continuous quality improvement practices and implement Industry Best Practice operations
- Support other FM functions based on crisis as a cross function to balance eco system
- Liason with vendors for programs, events and ensure smooth execution
- 24/7 emergency call support and site attendance is required
- Risk Management
- Ensure a property risk management program including audits is implemented and maintained
- Ensure disaster recovering and business continuity plans are implemented and maintained
- Ensure escalation procedures and incident reporting procedures are implemented and in place
- Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct
- Achieve Key Performance Indicators and Service Level Agreement

**Location**:
On-site -Chennai, TN

**Scheduled Weekly Hours**:
48

**_JLL Privacy Notice _**

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For additional details please see our career site pages for each country.

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