Customer Service Advisor

5 days ago

Wagholi Pune Maharashtra, India Eduplex services private limited Full time

Service Advisor - Car Dealership
**Location**: Wagholi, Pune,
**Experience Required**: 1-6 Year (Experience in car dealership service department preferred)
**Salary**: ₹18,000 - ₹35,000 per month + Incentives (Based on experience and performance)

**Job Type**: Full-Time | Permanent

**Job Overview**

**Key Responsibilities**
- Welcome customers and assess their vehicle service needs.
- Prepare detailed job cards and provide accurate service cost estimates.
- Coordinate with the workshop team to ensure timely and efficient service.
- Maintain clear communication with customers regarding service status and additional work if required.
- Conduct quality checks before vehicle delivery to ensure customer satisfaction.
- Manage and update service records in the dealership’s CRM system.
- Handle customer queries, complaints, and escalations professionally.
- Promote dealership services, annual maintenance contracts, and accessories.

**Requirements**:

- Minimum 1 year of experience as a Service Advisor in an automobile dealership.
- Good knowledge of vehicle servicing, repair processes, and technical terms.
- Strong communication, interpersonal, and customer service skills.
- Ability to explain technical information in simple terms.
- Computer proficiency for job card preparation and reporting.
- A customer-first approach and problem-solving mindset.

**Benefits**
- Attractive salary with performance incentives.
- Opportunity to work with a reputed car dealership brand.
- Ongoing training and career growth prospects.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Language**:

- English (required)
- Hindi (required)
- Marathi (required)

Work Location: In person

**Speak with the employer**
+91 7028922259

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