Customer Service Advisor

18 hours ago

Pune, India B.U. Bhandari Motors Pvt. Ltd Full time

Designation : Service Advisor-PMGR

Education : Diploma / BE Automobile & Mechanical

Certification : Certified Service Advisor training

Experience : 3 - 4 Years

Job Location : Baner

Department : Workshop

Job role:

- You study service history of the appointed customer and prepare yourself to attend the customer one day prior.
- You interact with customers during reception and perform active reception as per the check sheet, record
- customers’ verbatim and perform preliminary diagnosis in case of specific problem mentioned by customer.
- You advise customers for suitable service product and required jobs to be done as per the customers’ need.
- You share the cost and time estimate with customers against the requirements given by customers and take approval against the same.
- You translate the customer requirement in technical instructions with quick test and environment data collected during reception with the help of Quality Inspector.
- You exhibit maximum transparency through video call interaction with customers during pre-reception, reception in -repairs and pre-delivery.
- You keep on updating the vehicle status to customers during service.
- You follow up with the workshop for completion of job as per promised time.
- You confirm the readiness of car after visual inspection and inform customer about delivery time.
- Taking a test drive after the repairs, if required or as requested by the customer.
- You perform handover process by clear explanation of invoice to customers and ensure the satisfaction through instant feedback.
- You call customers after 3 days of vehicle delivery to know the post service feedback.
- You have thorough knowledge of systems like eDealer, Digital Service Drive and Xentry Portal

Technical competence
- Technically qualified to carry out basic checks, diagnosis in vehicle and offer a consultation to customers.
- Capable of transforming customer requirements into technical instructions for internal communication.
- A critical reviewer of work done as per the requirements of customer to meet customer expectations.

Contact person : Sushant Jagdale - HR

**Salary**: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Morning shift

Supplemental pay types:

- Commission pay

COVID-19 considerations:
Vaccination must

Ability to commute/relocate:

- Mumbai
- Banglore Highway, Pune - 411045, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 3 years (preferred)
- Customer service: 3 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**

+91 9011041123

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