Orm Executive

**Company Description**

Manubhai Jewellers is a renowned brand for Gold, Diamond, Kundan and Jadau jewellery in Mumbai. With over 25 years of experience in the industry, the brand is known for its beautiful bridal jewellery and modern everyday wear pieces crafted by the best jewellery designers. It is dedicated to providing quality customer care and satisfaction through excellent showroom sales teams.

**Monitoring online platforms**:
Engage with customers and consider feedback to maintain a positive brand image and efficaciously

address customer concerns on platforms like WhatsApp, Facebook, Pinterest, and Instagram. Craft

timely and appropriate responses to customer reviews, comments, and inquiries, demonstrating a

commitment to customer satisfaction and addressing concerns effectively.

**Online Reputation Management (ORM) efforts**:
Implementing crisis management strategies, fostering relationships collaboration with cross-functional

teams, and consistently refine through trend awareness.

**Handle customer enquiries**:
Proficiently address inbound calls & messages, provide comprehensive information on ongoing company

offers and jewelry products, and convert those inquiries into valuable leads through effective

communication and engagement strategies.

**Reporting**:
Producing comprehensive business reports related to all the lines of businesses, highlighting the ORM

team's impact on lead generation. Proficient in Excel and Google Sheets for business reporting and

tracking leads from diverse sources and campaigns.

**Implement CRM strategies**:
Effectively implement strategies to boost store visitors and generate new leads. Work along with HOA

and SMM on campaigns and events. Provide management with insights on online reputation, brainstorm

and implement ideas on generating maximum inbound and outbound leads through various schemes,

campaigns and offers for a seamless customer experience.

Expertly curate and decide on gifts for both international and domestic customers while meticulously

maintaining a count and ensuring top-notch quality control.

**Lead customer communication**

Managing Google reviews to further refine the company’s online reputation, ensuring a positive digital

presence. Proactively and timely manage Instagram, Facebook, WhatsApp comments and DMs.

Regularly monitor various online platforms, including social media, review sites, forums, and other digital

channels, to stay abreast of conversations and mentions related to our brand.

**Qualifications**
- Bachelor's degree in Marketing, Public Relations, Communications, or a related field
- 4+ years of experience in a similar role, preferably in the luxury consumer goods industry
- Experience in managing online reputation for a brand or organization
- Excellent communication skills, both written and verbal, with an ability to articulate the brand's messaging and values
- Strong understanding of social media platforms and emerging trends in the online space
- Ability to work collaboratively and cross-functionally with teams across the organization
- Attention to detail and strong analytical mindset to track and report on ORM metrics and KPIs
- Fluency in multiple languages is a plus

**Job Types**: Full-time, Permanent

Pay: ₹28,000.00 - ₹38,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- total work: 5 years (required)

**Location**:

- Borivali West, Mumbai, Maharashtra (required)

Work Location: In person