Therapy Advisor

**Roles & Responsibilities**:

- Stay up to date with the Felicity therapy plans information, process, and other FAQs typically asked by customers.
- Connect with potential customers, gain an understanding of their needs, and convince them to enrol in a therapy plan.
- Assess the background of all the counsellors and recommend the most suitable counsellor to each customer if they need assistance choosing one.
- Gather customer information on call and update it on the CRM.
- Maintain meaningful relationships with existing customers to ensure that they are retained.
- Identify and nurture high-quality leads (people who are likely to buy).
- Ensure timely follow-ups with all potential customers to close the sale.

**Requirements**:

- Graduate from a recognized college or university and an experience of at least 1 year in the relevant field
- The ability to speak regional Indian languages & having experience with CRM software will be an advantage.
- Exceptional verbal, oral & written communication skills.
- Willingness to learn, a positive outlook & result-orientedness.
- An in-depth understanding of sales principles, strategies, and tactics.
- Empathetic & patient to handle customers in a more efficient manner.

**Salary**: Up to ₹400,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Evening shift
- Flexible shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Business development: 1 year (preferred)

**Language**:

- English (required)