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Client Services

3 weeks ago

Delhi Delhi, India WELLDONE ART ACADEMY Full time

WellDone Art Academy is an art learning centre established in the year 2005. The academy specialises in teaching art to children. We are looking for a proactive, versatile & adaptable Client Service Manager & Office Associate to join our team.

We value & appreciate each individual's worth & identity. Team WellDone is our most valuable investment and we all work with positive energy to nurture young artists

JOB RESPONSIBILITIES:

- Provide friendly and professional customer support to parents and new enquiries via phone and in-person interactions.
- Assist with inquiries related to admissions, schedules, registration and general information.
- Guide prospective students and parents through the enrollment process, providing information on available classes, fees structure and guidelines.
- Coordinate with Operations Manager & Art Instructors to address parents needs, schedule changes, and other issues as they arise.
- Handle and resolve customer complaints and concerns with empathy and efficiency, ensuring a positive outcome and maintaining customer satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Assist with marketing efforts by promoting institute events, workshops and exhibitions to current and prospective students.
- Stay up-to-date on institute policies, procedures, and program offerings to provide accurate information to customers.
- Assist with administrative tasks such as filing, data entry, and inventory management as needed.

REQUIREMENTS:

- Graduate
- Proficiency in Computers and ability to work on Microsoft Office & Excel
- Previous experience in customer services or related field, preferably in an educational or arts organisation
- Command over written & verbal communication skills
- Friendly and Professional communication
- Ability to multitask and prioritise tasks in a fast paced environment

Pay: ₹18,000.00 - ₹22,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- New Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 9810121300