Customer Success Executive

1 week ago

Bellandur Bengaluru Karnataka, India TRU DWELLINGS PVT LTD Full time

**Job description**

**Responsibilities**
- Supporting the Customer Care head with insight on Customer expectations and issues via Product and Customer service delivery.
- Adherence as per the SOPs.
- Effectively manage Customer expectations for visits and handover.
- Attending customer related meetings if required.
- Having on the ground information about projects through regular site visits.
- Participate and assist the CRM head in engagement events
- Responsible for effective handover experience.
- Facilitate smooth transition for Customer Post
- Handover.
- Highlight specific escalations to the CRM head for post-handover concerns.
- Facilitate Complete customer documentation and formalities for habitation formation.
- Understand Customer Customization requests and follow up with the engineering team to ensure their completion.
- Maintain regular communication with the customers with regards to the progress of construction work, customization of flats, and possession of flats in coordination with the Sales Department.
- Handling Customer escalation and ensuring satisfactory closures at the first level.

**Requirement**
- Should have a minimum of 6 months to 1 year of progressive work experience in the CRM department and working with reputed real estate developers in the Bangalore location.
- Excellent Communication skill( Verbal, written and listening)
- Confidence and ability to interact with customers internally and externally.
- Proficiency in customer care systems, MS Office (Word, Excel, PowerPoint)
- Basic Knowledge of legal aspects of Real Estate.
- Basic understanding of construction Concepts.
- Working closely with the civil team on project updates to ensure customers are updated accordingly.
- Maintained the Mock Apartments at the Marketing Office.
- Collecting and providing customer complaints to determine the areas which are critical from the customer’s perspective, to highlight repetitive complaints to civil teams.
- Notifying the same to the civil team and giving a finishing touch to the units & coordinating the final handover with the respective clients.

Qualification

Minimum Graduate

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

*Speak with the employer* +91 7204397722

Pay: ₹11,478.85 - ₹30,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Application Deadline: 19/10/2024

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