Global Service Expert, Middleware Platforms, Technology

2 weeks ago


Telangana, India Sandoz Full time

**Major accountabilities**:

- **Ensure Reliable Service Delivery and Operations**- Oversee the effective delivery and operational health of Middleware platforms, including JBoss, Apache, and WebLogic.
- **Maintain Operational Excellence**- Adhere to standardized design, development, and deployment processes to optimize cost-effective delivery. Oversee platform security, lifecycle management, reliability, and performance.
- **Lead 24x7 Operational Oversight**- Provide strategic direction and oversight for Middleware operations, coordinating with internal teams and external technical partners to ensure availability and resilience.
- **Ensure IT Governance and Compliance**- Uphold compliance with IT governance frameworks, security policies, standards, and best practices to mitigate risk and enhance operational efficiency.

**Key performance indicators**:

- Stable, compliant, secure and cost-effective operations measured by Availability, Performance, Capacity Metrics along with continuous cost reductions YOY
- Services are managed within SLA/OLA KPIs
- Learning Agility, Ability to evaluate and launch new services & capabilities
- Productivity gains and defect reduction through continuous improvement
- Process and compliance setup is applied and adhered

**Competencies**:

- IT Infrastructure Management
- IT Service Management Practices (ITIL Foundation Certification)
- Compliance, Risk Management (GxP: sound knowledge of validation practice and IT control standards
- Systems Integration & Build (Dev-Ops mindset and full solution lifecycle understanding from idea to retirement)
- Customer and service first attitude
- Documented experience working across IT Teams
- Customer and service first attitude

**Minimum Requirements**:
**Work Experience**:

- Strong negotiation and analytical skills.
- Project Management.
- NA.
- Operations Management and Execution.

**Skills**:

- Communication Skills.
- IT Infrastructures.
- IT Operations.
- IT Service Management.
- Problem Solving Skills.
- System Integration.
- Vendor Management.

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