H2r Services Expert
1 week ago
Location: Hyderabad #LI Hybrid
About the role:
In this role you would provide timely consultation and accurate solution on Hire to Retire processes. The incumbent should be agile in taking end to end ownership for queries and actions in the system. Role has full scope of HRM activities inclusive of OM, PA and PY changes across the geographies to global customers.
This role will work directly with H2R team and reports to H2R Services Manager
Your responsibilities include, but not limited to:
- Provide rapid, high quality and validated response/support to all HR related queries and requests. Take ownership for queries and be responsible for case opening and closing (end to end) and provide the first and final point of contact for the customer.
- Perform single and Mass changes in PA HR system with predefined template. Full scope of OM activities (ORG unit changes, reorganizations), collaboration with HR IT in case of need for the services from them.
- Mass entry of PY data. Mass Unlock and Quality check of payroll data. Lock/Unlock of the system if applicable.
- Final approval of new and revised work instructions.
- Support design of training for new hires and deliver training on complex tasks to support career development of Experts.
- Ownership of initiatives and pro-active information sharing with colleagues and leadership
- Participate in Global SME Network as an SME w.r.t to Tools and Process Design
- Maintain compliance in line with Data Privacy and Protection guidelines and other relevant legislation
- Perform other tasks as designated by Line Manager
**Commitment to Diversity & Inclusion**:
- We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._
**Minimum requirements**
What you’ll bring to the role:
- Minimum Bachelor’s degree required or equivalent with 7+ years’ experience in P&O Services (or similar service providing organizations)
- 4+ years’ years’ experience with any of the HCM Systems like SAP, WorkDay or Success Factors as a master data administration resource
- Excelling communication skills and Excel proficiency
- Strong client interacting exposure and problem solving skills
- Working exposure to a CRM tool Exposure to Operations Review using dashboard and reporting using CRM Tool
Why Novartis:
Accessibility and accommodation
Join our Novartis Network:
**Division**
People & Organization
**Business Unit**
P&O People Services and Technology
**Country**
India
**Work Location**
Hyderabad, AP
**Company/Legal Entity**
Nov Hltcr Shared Services Ind
**Functional Area**
Human Resources
**Job Type**
Full Time
**Employment Type**
Regular
**Shift Work**
No
**Early Talent**
No
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