Company Representative

6 days ago

Vesu Surat Gujarat, India Minds Mapper Full time

**Job Title: Company Representative**

**Key Responsibilities**:

- **Customer Interaction**:

- Provide accurate information about products, services, and company policies.
- Address and resolve customer complaints and issues in a timely and professional manner.
- **Sales and Support**:

- Assist customers with product or service selection, offering recommendations based on their needs.
- Process orders, returns, and exchanges accurately.
- Upsell or cross-sell additional products or services when appropriate.
- **Record Keeping**:

- Maintain detailed and accurate records of customer interactions, transactions, and feedback.
- Update customer information and ensure database accuracy.
- **Coordination**:

- Collaborate with other departments (e.g., sales, technical support) to address and resolve customer concerns.
- Facilitate communication between the customer and the relevant internal teams.
- **Problem Solving**:

- Analyze and troubleshoot customer issues, offering practical solutions.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
- **Reporting**:

- Prepare and submit reports on customer feedback, common issues, and service metrics.
- Suggest improvements based on customer feedback and personal observations.

**Qualifications**:

- **Education**:

- High school diploma or equivalent; associate’s or bachelor’s degree preferred.
- **Experience**:

- Previous experience in customer service, sales, or a related field is highly desirable.
- **Skills**:

- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a proactive approach to customer service.
- Ability to handle multiple tasks and work under pressure.
- Proficiency in using customer service software and CRM systems.
- Friendly, professional demeanor with strong interpersonal skills.
- **Attributes**:

- Patience and empathy when dealing with customers.
- Strong organizational skills and attention to detail.
- Ability to work both independently and as part of a team.

**Work Conditions**:

- **Environment**:

- Typically office-based, but remote work may be possible depending on the company.
- May require occasional evening or weekend shifts depending on the company’s operating hours.
- **Physical Requirements**:

- Mostly sedentary work, with extended periods of sitting and using a computer.

**Salary and Benefits**:

- Competitive salary based on experience.
- Benefits may include health insurance, retirement plans, paid time off, and professional development opportunities.

Pay: ₹25,000.00 - ₹45,000.00 per month

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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