Front Office Executive

2 days ago


Chengalpattu Chennai Tamil Nadu, India SRM Hotels Full time

Ensuring excellent customer service by greeting guests, handling check-in/out, and addressing guest inquiries and complaints.
- Resolving guest issues and problems effectively, striving for guest satisfaction.
- Providing information about the hotel, amenities, and local attractions.
- Implementing customer recognition and service programs.

Front Office Operations Management:

- Overseeing daily front desk operations, including room assignments, check-in/out procedures, and managing reservations.
- Maintaining the lobby area's cleanliness, safety, and order.
- Managing mail distribution and other related tasks.
- Ensuring compliance with front office policies and procedures.
- Handling cash and credit card payments.

Team Management and Leadership:

- Supervising front office staff, including receptionists, concierge personnel, and other front desk agents.
- Training and developing front office staff, ensuring they provide excellent service.
- Motivating and leading the front office team to achieve goals and maintain high standards.
- Monitoring staff performance, attendance, and conduct.
- Managing and reviewing systems and processes to improve efficiency.

Administrative and Clerical Tasks:

- Assisting with administrative tasks as assigned by the Front Office Manager.
- Preparing schedules, payroll, and other administrative tasks.
- Managing records and files, including guest information and correspondence.
- Using hotel management software (e.g., Opera) for reservations, check-ins, and other tasks.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

**Experience**:

- Asst Front Office Manager: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



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