Customer Care Executive

5 days ago

Kolkata, India Talentpull And Infrastructure Private Limited Full time

**Customer Care Executive (CCE) Job Description**:
**(Indoor marketing).**

**2. Achieve the monthly target of KYC (New Customer Acquisition)**
**3. Ability to understand needs & interests of the customers and cater to the same into business.**
**4. To guide & provide the customers with all the required information about Gold Purchase, Gold**

**sales & Monthly Investment scheme (MGIP)**
**5. Should be able to solve the queries of the customers as well as handling the customers in a**

**cooperative & efficient way.**
**6. Provide after sales service to existing customers and obtain references from them to increase**

**customer base**
**7. Should be able to acquire new customers through reference, Tele Calling, New Data arranging,**

**Marketing Executives Data calling etc.**
**8. Verify customers KYC Documents & complete online registration.**
**9. Should be able to handle walk-in customers and registering all the walking customers’ details in**

**register as well as Software.**
**10. Updating appointment calendars and schedule appointments/ meetings.**
**11. Sorting daily deliveries/ mail/ couriers on the basis of priorities.**
**12. Assisting the Head Office HR team, Admin team, Accounts team in different aspects.**
**13. Maintaining administration and operation records.**
**14. Call customer as per CRM lead**
**15. Generate leads by cold and reference calling.**
**16. Ensure proper customer relation for Gold selling and Buying customers as well calling for**

**installment amount for MGIP & reference.**
**17. Handle front desk activity & maintain data on CRM.**
**18. Adhere standard operations procedure of organization**

**Salary**: ₹8,086.00 - ₹25,385.21 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 3 years (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

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