First Party Collection Executive

1 week ago

Thane, India Grace Staffing Services Full time

**WE ARE HIRING FOR GRACE STAFFING SERVICES (THANE BRANCH)**

**Job Title: First Party Collection Executive**

**Shift Timings**: US Shift (Night Shift)
**Days Off**: 2 Rotational Offs
**Pick & Drop**: Provided

**Note: Immediate Joiners are highly preferable.**

We are looking for dynamic and motivated individuals to join our team as **First Party Collection Executives**. The role involves reaching out to customers to provide reminders about outstanding payments and assisting them in making timely payments. You will play a critical role in helping the company maintain a strong relationship with customers while ensuring that debts are collected in an efficient and courteous manner.

**Key Responsibilities**:

- Make reminder calls to customers regarding outstanding payments.
- Guide customers through the payment process and assist with any payment-related queries.
- Follow up with customers to ensure timely debt recovery.
- Maintain clear and accurate records of all interactions with customers.
- Adhere to company policies and guidelines to ensure the highest level of customer service.
- Meet daily and weekly collection targets.
- Maintain professionalism and courtesy during every customer interaction.
- Work closely with the team to meet departmental goals and objectives.

**Eligibility Criteria**:

- **Education**: HSC (12th Grade) or equivalent qualification.
- **Skills**:

- Excellent communication skills (both verbal and written).
- Ability to handle customer queries effectively and professionally.
- Strong interpersonal skills with a customer-first attitude.
- Basic computer knowledge and ability to work with multiple systems.
- Ability to work in a fast-paced environment.
- **Work Timings**: Comfortable working in the **US Shift** (Night Shift).
- **Shift Flexibility**: Ready to work in a **Voice Process**.
- **Transportation**:Pick & Drop** will be provided.

**Preferred Qualities**:

- Self-motivated and target-driven.
- Strong attention to detail.
- Ability to work well in a team environment.
- Problem-solving skills and a positive attitude.

**Why Join Us?**
- Work with a dynamic and supportive team.
- Opportunity to grow and develop your skills.
- Competitive compensation and incentives.
- **Pick & Drop** facility for your convenience.

**Job Types**: Full-time, Permanent

Pay: Up to ₹40,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Evening shift
- Night shift
- Rotational shift
- US shift

Supplemental Pay:

- Overtime pay
- Performance bonus

**Experience**:

- Customer service: 1 year (required)

**Location**:

- Thane, Maharashtra (required)

Work Location: In person

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