Customer Relations Officer

3 days ago

Thrissur Kerala, India Hair O Craft Hair and Skin Clinic Full time

Co-ordinate with the medical team and give suitable solutions for the customer;
- Advise customers regarding our services and convince them about our strengths;
- Planning customer relations management strategies designed to attract and retain customers while expanding the brand’s reach and boosting consumer loyalty;
- Act as point of contact for complaints and escalate issues as appropriate;
- Resolve customer complaints quickly and effectively;
- Collaborate with internal teams to address customer needs;
- Team working and leadership skills; create new strategies and stay on top of the administration side of things;
- The ability to meet tight deadlines and outstanding time management skills;
- Achieve sales and revenue targets and work diligently to achieve them;
- Participation in all Promotional Activities;
- Implementing strategies to test the various forms of marketing developed by the team;
- Top-quality analytical skills involve gathering and analyzing data to help you understand your customer base and coming up with suggestions for improving the existing strategy.
- Making sure the customer database is correctly segmented for targeted marketing activities;
- Help sales team up-sell or cross-sell services and products;
- Liaising with other Government departments as and when needed;
- Travelling as the Company demands.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)

Work Location: In person

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