
Executive - Complaints Investigation
1 week ago
**Compliance**:
**Job Roles**:
- Investigation of internal and external complaints and providing feedback.
- Conducting daily/weekly briefing and review sessions.
- Conducting trainings for on-floor/ in-training agents to improve compliance.
- Reviewing and tracking completion of root cause analysis and action plan
- Provides actionable data to various internal support groups as needed.
- Prepare and analyze internal and external compliance reports for management staff review.
- Acts as a Subject Matter Expert
- Minimum of 3 years of international voice (USA) BPO experience
- Minimum of 1 year of Collections experience - Voice
- Should be comfortable working in night shifts
- Should have excellent verbal and written communication skills
- Should have good presentation skills
- Should have basic MS Office skills (Excel, PPT & Word) & interpersonal skills
- Should have the ability to execute policies, processes and procedures of the organization
- Should be good at multitasking; able to consistently execute and complete the tasks
within stringent deadlines
**Job Category**:Compliance
**Job Type**:Full Time
**Job Location**:Pune IN
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