Complaint Site Visit Technical Executive

2 days ago


Chennai Kolkata Pune, India CenturyPly Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job Title: Complaint Site Visit Technical Executive Plywood Industry

Location:

Department: Customer Support (PMG)

Reporting To: Customer Service Manager

Job Summary: We are looking for a technically competent and customer-focused Complaint Site Visit Executive to investigate and resolve product-related complaints at customer locations. This role is crucial for maintaining product satisfaction, brand reputation, and customer loyalty by addressing issues related to plywood performance, quality, or application defects. This role requires extensive travel to complaint sites across assigned regions.

Key Responsibilities:

  • Visit customer sites (construction sites, homes, dealer locations) to investigate plywood-related complaints such as bending, delamination, swelling, surface defects,gap etc.
  • Assess the root cause of the problem by inspecting usage, handling, environmental conditions, and application practices.
  • Interact with carpenters, contractors, site engineers, and dealers to understand the history and nature of the complaint.
  • Collect necessary samples (if required) and document observations with photos, videos, and technical notes.
  • Prepare detailed complaint investigation reports including findings, conclusions, and recommendations.
  • Coordinate with internal teams such as quality control, production, and R&D to analyse and resolve issues.
  • Educate site staff or customers on correct usage, storage, and application techniques to prevent repeat complaints.
  • Follow up with customers post-resolution to ensure satisfaction and maintain long-term trust.
  • Support the service and sales team with technical clarifications related to complaints.
  • Maintain complaint logs and update complaint tracking systems regularly.

Experience:____ years of experience in plywood, wood panel products, or related building materials, preferably in a customer support or technical complaint role.

Skills:

  • Strong technical understanding of plywood manufacturing, grades (MR, BWR, BWP), and failure points.
  • Excellent troubleshooting, analytical, and problem-solving skills.
  • Good communication and customer-handling abilities.
  • Ability to document and report findings professionally.
  • Willingness to travel extensively and work on varied construction or site environments.
  • Exposure to IS standards related to plywood (e.g., IS 303, IS 710).
  • Knowledge of adhesives, core materials, and surface treatments.
  • Hands-on experience working with carpenters, contractors, and field teams.


  • Pune, Maharashtra, India Shirkes Kitchen Interior(Manufacturing) Pvt. LTD Full time

    **Job Title**: Site-Visit Executive **Locations**: Pune Maharashtra **Company**: Shirke's Kitchen Pvt Ltd **Package**:₹15,000 - ₹18,000 per month **Job Type**: Full-Time **Key Responsibilities**: - Conduct site visits to customer locations in Kharadi or Bibwewadi, providing detailed information about our kitchen solutions. - Assist customers with...


  • Chennai, Tamil Nadu, India Casagrand Full time ₹ 10,00,000 - ₹ 15,00,000 per year

    NOTE : Kindly mention my name " DHIVYA " in the entry form or interview form and give me the call once you reach the office. International Sales Professional Real EstateLocation: Chennai |Full-Time | On-SiteCompany: Casagrand Premier Builder Private LimitedAbout Casagrand:Casagrand Premier Builder Pvt. Ltd. is a leading real estate enterprise committed to...


  • Chennai, Tamil Nadu, India Casagrand Full time ₹ 2,40,000 - ₹ 7,20,000 per year

    Role: Site visit CoordinatorLocation: Any Site of Casagrand In Chennai (Only females)Work time: General ShiftExperience: 0 to 3 yearsJob Description:The Site Visit Coordinator should finalize details for the visit with their leader and thecontact person at the siteExplorers and leaders should work with the company toPick the best structure based on the site...


  • Chennai, Tamil Nadu, India Casagrand Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Casagrand Builder Private LimitedOpening for Site Visit CoordinatorJOB LOCATION: ChennaiWALK-IN TIME: 10 AM - 3 PMInterview LOCATION:NPL Devi, 111, LB Road,Thiruvanmiyur, Chennai, Tamil Nadu 600041Land mark: Nearby Sathya ShowroomJob DescriptionInteracting with customers, understanding the requirements, Sales pitching, Model house demo, Miniature...

  • Site Visit Executive

    15 hours ago


    Pune, India Shirkes Ventures Full time

    **Position Overview**: **Responsibilities**: **On-Site Measurements**: Conduct precise and comprehensive measurements of interior spaces, ensuring accuracy and adherence to design specifications. **Interior Assessment**: Evaluate spaces for factors that may impact design and installation, such as structural considerations, electrical points, and...

  • Visiting Faculty

    1 week ago


    Hadapsar, Pune, Maharashtra, India Kohinoor Technical Institute Full time

    We are looking visiting faculties on hourly basis for Pune Deccan, Chinchwad and Hadapsar locations for following trade 1. Automobile 2. Mobile Repairing **Job Description of Faculties**: 1. To teach the students according to an approved course syllabus 2. To coordinate, plan, organize, and instruct courses in the day as assigned 3. To recommend...


  • Erandwane, Pune, Maharashtra, India Architects Evolution Full time

    **Good Knowledge of Finishing work in Corporate Interior site, Procedures to be known**: **HVAC, Fire & Electrical, MEP services** Should be able to deliver site within the stipulated time frame. Able to coordinate with site, office and all agencies, should be fair in communication. Should be able to do any type of work as instructed. Liaise with...


  • Pune, India Tata Elxsi Full time

    Business Overview: Tata Elxsi is among the world’s leading providers of design and technology services across industries, including Automotive, Broadcast, Communications, and Healthcare. Tata Elxsi is helping customers reimagine their products and services through design thinking and the application of digital technologies such as IoT (Internet of Things),...


  • Pune, India Tata Elxsi Full time

    Business Overview: Tata Elxsi is among the world’s leading providers of design and technology services across industries, including Automotive, Broadcast, Communications, and Healthcare. Tata Elxsi is helping customers reimagine their products and services through design thinking and the application of digital technologies such as IoT (Internet of Things),...


  • Pune, India Tata Elxsi Full time

    Business Overview: Tata Elxsi is among the world’s leading providers of design and technology services across industries, including Automotive, Broadcast, Communications, and Healthcare. Tata Elxsi is helping customers reimagine their products and services through design thinking and the application of digital technologies such as Io T (Internet of...