Cx Advisory

6 days ago

Mumbai, India Client of Talent Advisor Full time

**Company description**

We hiring for one of our premium client who is a leading analytics and technology services and data-driven customer experience management (CXM) company. Headquarted in Columbia. Also, named the No.1 Data Science company in India by Analytics Insights and Certified as a Great Place to Work.

**Job description**:
**Designation**: CX Advisory

**Experience**: 12 - 15 years

**Notice period**: 15 - 45 days

**Location**:Mumbai, Pune, Bangalore, Coimbatore, Gurgaon, Remote.

**Skill set**:

- Overall, 12-15 years’ experience with minimum 6 to 7 years of CX practitioner/manager/consulting experience managing CX programs and/or delivering CX consulting services
- Has a strong understanding of good research methodology, survey design and data analysis
- Willingness and ability to travel up to 25-30%.

**Key Responsibilities**:

- Act as a CX champion in engaging clients and internal organization to improve customer experience
- Lead new business opportunities for CX by building relationship with Sales Leads in Qualtrics and within Ugam
- Manage and grow key clients across APAC and EMEA regions through design and delivery of impactful CX programs
- Develop CX strategy and roadmap including voice of customer feedback system for clients across sectors and across regions
- Advise clients in improving their customer experience by recommending and providing point of view on customer listening systems - gathering customer insights, driving ROI, optimizing customer touchpoints and channels.

Schedule:

- Day shift
- Monday to Friday

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