Great Opportunity Customer Experience(CX)

7 days ago

Mumbai, India Tata Consultancy Services Full time

Total Experience: 5 to 15 YearsLocation : PAN IndiaRoles & Responsibilites:Overall experience of about 8+ years in Manufacturing industry in customer experience strategy consulting and transformation.Advise leading global manufacturing clients on CRM, Sales and Service processes in automotive and industrial equipment companies.Execute breakthrough domain consulting engagements. Support in entire sales cycle – business development, proposal development, pre-sales etcDevelop use cases and guide technical teams for POC / solution development, test case designs, and certify solutions before handing over to customersPublish thought leadership papers based on advisory work, study of industry and technology trends, participate in leading industry forums (technology) to represent TCSExperience in Front Office Transformation and CPQ (Salesforce / Oracle / SAP) consulting including industry benchmarking, product evaluation, design business architecture, define strategy, and business case.At least 2 full lifecycle implementation experience in the platform. Experience with both B2C and B2B scenarios will be preferred.Exposure to working in various ERP solutions and integrating with CPQ platform. Review and approve data model for the projectExperience in enabling guided selling process for channel partners and customersGuide technical teams in design and implementationStrong understanding of B2C and B2B CPQ best practices, use cases, architecture principlesExposure to integration patterns / mechanism for leading CPQ productsResponsibilities:Define Front Office transformation (including CPQ) roadmap and strategy, product evaluation and solution design for manufacturing clientsLead teams in consulting and implementation projectsIdentify opportunities through business connects with clients and relationships in TCS ecosystemLead RFP responses and contributeGood / Excellent communication skills, analytical ability, initiative taking and innovative.Track emerging business models and trends for its applicability in manufacturing.Build connects with analysts, speak jointly with customers in key Industry forums and publish thought leadership articles

  • Inbound Customer Service

    2 weeks ago

    Mumbai, India Unified CX Solutions Full time

    Unified CX Solutions is looking for experienced Call Center Customer Service and Technical Support Representatives to handle Inbound calls from existing Canadian customers. - Full-Time positions available - Shifts available between 4pm-9am IST - Fluent in speaking, writing, and reading English Required - Great, secure, premier office located in Mindspace,...

  • Call Center Customer Service Representative

    2 weeks ago

    Mumbai, India Unified CX Solutions Full time

    Unified CX Solutions is looking for experienced Call Center Customer Service and Technical Support Representatives to handle Inbound calls from existing Canadian customers. - Full-Time positions available - Shifts available between 4pm-9am IST - **Fluent in speaking, writing, and reading English Required**: - Great, secure, premier office located in...

  • Lead - Customer Experience

    2 weeks ago

    Mumbai, Maharashtra, India ManipalCigna Health Insurance Company Ltd. Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    We are looking for a highly motivated and customer-focused professional to lead our Customer Experience (CX) initiatives. The role involves designing and executing strategies that enhance customer satisfaction, build loyalty, and drive overall business growth. The ideal candidate will act as the voice of the customer within the organization, ensuring...

  • Head Customer Experience

    2 weeks ago

    Navi Mumbai, Maharashtra, India Torrent Diagnostics Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role & responsibilitiesRole Purpose:To architect and lead the customer experience strategy across Torrent Diagnostics, ensuring a unified, seamless, and emotionally resonant journey for every customer. This role is pivotal in driving brand loyalty, customer satisfaction, and long-term business growth through data-driven insights, digital transformation, and...

  • Agm-digital Cx

    2 weeks ago

    Mumbai, Maharashtra, India Vodafone Idea Full time

    Job Req ID: 42849- Location: Mumbai, IN- Function: VIBS- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...

  • Lead - Customer Experience

    4 weeks ago

    Navi Mumbai, India ICICIDirect Full time

    Job Responsibilities:- To design and deliver a seamless, consistent, and differentiated customer experience across all digital and offline touchpoints, thereby improving customer satisfaction, retention- Analyze end-to-end journeys (account opening, KYC, trading, fund transfers, support). Identify pain points and opportunities for simplification.- Set up...

  • Lead - Customer Experience

    4 weeks ago

    Navi Mumbai, India ICICIDirect Full time

    Job Responsibilities: To design and deliver a seamless, consistent, and differentiated customer experience across all digital and offline touchpoints, thereby improving customer satisfaction, retention Analyze end-to-end journeys (account opening, KYC, trading, fund transfers, support). Identify pain points and opportunities for simplification. Set up...

  • Oracle CX Developer

    3 days ago

    Mumbai, Maharashtra, India Harjai Computers Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We're seeking an experiencedOracle CX Developerto join our IT team and contribute to the design, development, and support of innovative business solutions. In this role, you'll focus on customizing Oracle CX applications, building integrations, and delivering seamless user experiences.Key Responsibilities:Develop and customize Oracle CX solutions using...

  • Lead - Customer Experience

    4 weeks ago

    Navi Mumbai, India ICICIDirect Full time

    Job Responsibilities: To design and deliver a seamless, consistent, and differentiated customer experience across all digital and offline touchpoints, thereby improving customer satisfaction, retention Analyze end-to-end journeys (account opening, KYC, trading, fund transfers, support). Identify pain points and opportunities for simplification. Set up...

  • Lead - Customer Experience

    2 weeks ago

    Navi Mumbai, Maharashtra, India ICICIDirect Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    Job Responsibilities:To design and deliver a seamless, consistent, and differentiated customer experience across all digital and offline touchpoints, thereby improving customer satisfaction, retentionAnalyze end-to-end journeys (account opening, KYC, trading, fund transfers, support). Identify pain points and opportunities for simplification.Set up feedback...