XM Scientist

Provide Pre - and Post -sale consulting and advisory support to customers to help stand up best -in -class Customer Experience Programs. This includes services like - Program Design Blueprint, Survey Design, CX Maturity Assessment, Program Adoption Review, Change Management Workshop, Closed -Loop Design, Data Analysis, Program Governance or Ongoing Consulting. Translate customer needs into business requirements. Have experience in enabling organizations take action based on customer experience data. As needed, be able to lead and facilitate sessions in customer journey mapping. Be able to translate customer insights into business recommendations, help clients build value propositions and ROI models for Experience Management and enable clients to develop roadmaps. Create collaborative relationships with key business stakeholders on different levels to enable successful deployment and ongoing value realization of clients' customer experience programs. Define and manage project tasks and activities. Manage time, budget as well as identifying potential risks and issues that may impact the successful delivery and ongoing success of clients' CX programs. Provide relevant and timely communication to all stakeholders during a CX program deployment (Zill Consulting colleagues, Qualtrics partners and Client stakeholders).Scale and optimize our portfolio of CX advisory services. Keep up to date with market trends and research within the CX and XM domain to continuously develop our standards, processes, and policies to improve the delivery of advisory and consulting services to customers, partners and co -workers Where needed, develop thought leadership content, academic/ practitioner articles and participate in conference presentations or webinars.Requirements Minimum qualifications: Bachelor's degree (BA/BS) or higher and a minimum of 8 -10 years of experience in a CX related field or discipline and fluency in English. The candidate must have at least 5 years of CX design and delivery experience as either an in -house CX practitioner within a major industry vertical, or as a consultant who has worked across several industry verticals for a Consulting firm or another CXM vendor.Can demonstrate an understanding of consumer and business -to -business channel experiences and expectations, measures of satisfaction and performance drivers. Has a strong understanding of good research methodology; survey design and data collection. Has strong analytical (qualitative and quantitative) skills and can analyze and interpret data, and report insights to customers in a formal presentation. Must have Executive Presence. Strong decision -making, problem -solving skills, writing and presentation skills. Consultative and relationship builder who can quickly understand client needs and requirements on different levels of an organization. Persuasive communication skills and ability to create good energy in rooms with customers and partners.