Customer Service Executive

7 days ago

Kochi, India TATA SIA Airlines Limited Full time

**Job Overview**:
To assist in handling and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival & baggage services, in an efficient and professional manner.

**Key Responsibilities**:
Customer Service & Operations
- Ensure Vistara operates in a safe and secure environment, by complying with internal and external operating standards and procedures
- Ensure that Vistara upholds high standards of customer service delivery based on guidelines set out by Ground Services Department and Station Management
- Work closely with service partners (ground handling, catering, engineering, etc.) to achieve flight punctuality and customer satisfaction
- Administrative duties including mishandled baggage, catering, flight reports and vendor invoice verification
- Other duties and projects which may be assigned from time to time

**Skills & Attributes**:

- Good communication skills
- Willingness to work in shifts
- Possess an aptitude for customer service

**Work Experience**:

- Preferably 2-4 years of work experience

**Qualification**:

- Amadeus knowledge shall be an added advantage
- Graduate from a recognized university

**Eligibility**:

- Minimum tenure in the current role and level - 18 Months as on date of release of IJP and must have attained minimum performance rating of GP3 in the last appraisal
- Must be “confirmed’’ in service

**Location**:
Kochi

**Note**:
Note : All Vistara employees are required to be fully vaccinated against COVID-19

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