Customer Service Executive

2 days ago


Kochi, India Visa Roots Full time

About Visa RootsVisa Roots is a leading visa travel management company based in Cochin. Visa Roots specialises in providing a wide range of visa services to individuals, families, and corporate clients. Our team of experienced professionals is dedicated to ensuring that our clients have a hassle-free and seamless visa application and processing experience.Role Summary:We are seeking enthusiastic and customer-oriented professionals to join our customer service team as Customer Service Executive. In this role, you will serve as the first point of contact for our clients, providing prompt, accurate, and effective assistance across phone, email, and chat channels. Your ability to communicate clearly, resolve issues efficiently, and provide guidance on visa application processes will be essential to enhancing customer satisfaction and loyalty.Key Responsibilities:Respond to customer inquiries via phone, email, and chat in a timely and professional mannerDeliver accurate information regarding services, procedures, and requirementsHandle and resolve customer complaints and issues with empathy and efficiencyEscalate complex queries to the appropriate internal departmentsMaintain detailed and organized records of all customer interactions and transactionsAssist clients in completing required forms and documentationOffer expert consultation and guidance to clients on visa application processes and travel managementRequirements:Minimum 2 years of experience in a customer service or client support role.Strong verbal and written communication skills.Excellent interpersonal and problem-solving abilities.Ability to manage multiple tasks and prioritize effectively.Knowledge of visa application procedures and travel management regulations is highly desirable.Proficiency in Microsoft Office Suite (Word, Excel)Capable of working both independently and collaboratively in a team environment.What we offer to you:Positive work environmentCompetitive salaryPrivate medical insuranceFlexible Work schedulesFlexible Holidays & Sick LeaveOpportunities for professional developmentCompany Sponsored eventsTeam building activitiesCompany Lunch & Free SnacksCareer advancement optionsStaff Accommodation



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