Customer Support Executive

7 days ago

Chengalpattu Chennai Tamil Nadu, India SRM Institute of Science and Technology Full time

Job Description:
As an Executive in BPO and Customer Support within the Admissions department, you will

play a crucial role in ensuring exceptional customer support for our admissions process. Your

responsibilities will involve engaging with applicants, addressing inquiries, and maintaining

efficient processes.

Roles and Responsibilities:
courteous and helpful assistance throughout the admissions process.

2. Inquiry Resolution: Address applicant inquiries, concerns, and issues in a timely and

effective manner, ensuring a positive applicant experience.

support and clarity on admission requirements and procedures.

4. Data Management: Maintain accurate records of applicant interactions, inquiries,

and issue resolutions, ensuring data integrity.

5. Documentation: Prepare and maintain documentation related to customer

interactions and support processes.

6. Collaboration: Collaborate with team members to ensure a seamless and efficient

customer support experience.

7. Quality Assurance: Ensure adherence to quality standards and follow established

processes for delivering excellent customer service.
- Education: Hold a bachelor's degree or equivalent.
- Experience: Ideally, have 1-2 years of experience in customer support, call center, or

BPO roles.
- Communication Skills: Strong communication skills, both verbal and written, to

effectively interact with applicants.
- Problem-Solving: Ability to troubleshoot issues and provide appropriate solutions.
- Tech Proficiency: Proficiency in using customer support software and tools.
- Customer-Centric: A commitment to delivering outstanding customer service and

ensuring a positive applicant experience.
- Team Player: Ability to work collaboratively in a team-based environment.
- Adaptability: Willingness to adapt to changing processes and procedures.

As an Executive in BPO and Customer Support, you will be a key point of contact for

applicants during the admissions process. Your role is critical in ensuring that applicants

receive the support and assistance they need to successfully navigate the admissions journey.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Total: 3 years (preferred)

**Language**:

- English, Hindi, Tamil, Malayalam (preferred)

Work Location: In person

**Speak with the employer**
+91 9003124227

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